Web app
Admin console
Web console for the dashboard, directory, service requests, asset management, access, and reports, with a switcher for every company a user can access.
Administrators, support agents, dispatchers, and department staff
NexDesk · Customer service
NexDesk: helpdesk ticketing system for companies in the Philippines
NexDesk is a multi-company helpdesk and service management system. Support teams handle tickets, dispatch, and billing in one console, and each client company gets its own branded portal where employees raise tickets or customers book services.
- portal modes: internal ticketing and service booking
- 2
- payment methods, including GCash and Maya
- 6
- one console for every client company
- Multi-company
- Status
- Live
In use at
The challenge
Service teams take requests through messaging apps, email, and web forms, then have to follow each one through assignment, on-site work, billing, payment, and feedback. When that work is spread across companies, departments, and spreadsheets, it's hard to see who is assigned and what is still unpaid.
Our solution
NexDesk puts the whole service request lifecycle in one system: ticket queues by status, issues with priorities, work items, resource dispatch, payments, expenses, a service catalog, and reports. Each client company gets a branded portal, either for internal ticketing, where employees file tickets and supervisors approve them, or for booking, where customers pick a service and time slot and upload proof of payment.
Used by Philippine organizations that run helpdesk, IT support, or field service work: administrators, support agents, dispatchers, and department staff in the console, and client employees, supervisors, and customers in the portal.
Platforms
One system, every user covered
Each part of the system is built for the people who use it.
Portal
Customer portal
Branded portal deployed for each client company, in internal ticketing mode or external booking mode, and usable on phones.
Client employees and supervisors, or customers booking services
Features
What NexDesk does
Tickets and service requests
Ticket queues and a ticket editor that follow each request from intake to completion.
- Status tabs: new, for approval, approved, in progress, for payment, completed, cancelled
- Issues from the knowledge base with critical, high, medium, or low priority
- Checks before key status changes, such as an assigned resource before work starts
- Ticket history with update remarks and a five-point satisfaction rating
- Bulk import of tickets from Excel, with errors listed by row
Dispatch and billing
The services delivered on each ticket, who delivered them, and what was charged and collected.
- Work items with service variants, quantities, prices, and add-ons
- Resource assignment: reserved, on the way, arrived on site, in progress, completed
- Payments by cash, GCash, Maya, credit card, bank transfer, or check
- Paid, collected, and balance amounts calculated automatically
- Operational expenses and discount coupons
Internal ticketing portal
A branded portal where a client company's employees raise tickets and follow them.
- My Tickets with open and archived tabs
- Request, incident, problem, complaint, or inquiry tickets with photos
- Tickets routed to the department that owns the issue
- Supervisor approval for tickets that need it
- Requestors mark tickets completed and rate the service
Online service booking
Customers sign up, book a service, choose a time slot, and send proof of payment.
- Self sign-up with a +63 mobile number
- Three-step booking: service, schedule, and client details
- Time slots from the company's operating days and hours
- Booking fares by province, city, and barangay, plus coupon discounts
- Proof of payment upload for verification
Directory
The people and organizations that raise requests, with addresses, departments, and reporting lines.
- Employees, individual clients, external clients, and vendors
- Source channel such as Viber, Messenger, WhatsApp, email, or web form
- Addresses using Philippine province, city, and barangay lists
- Departments and organizations, with departments driving ticket routing
Service catalog and assets
The reference data behind tickets and bookings.
- Knowledge base of known issues with resolution guidance
- Resources for people or equipment, with commissions
- Services with variants, add-ons, photos, and discounted prices
- Payment accounts with QR code images
Dashboard and reports
An overview of tickets and services, plus built-in reports.
- Tickets scheduled today and ticket counts by status
- Monthly ticket volume and amounts
- Tickets by status and classification, and popular services
- Print, export to Excel, or email a report as PDF
Access and multi-company setup
Who can see and change what, across companies and departments.
- Roles with permissions per area and per ticket tab
- Company profiles grouped under a mother company
- Per-company user access with its own role and department
- Operating hours, booking slots, and an editable privacy policy
See NexDesk in action
Book a walkthrough with our team. We'll show how it fits the way your organization works.
Built with
- .NET 9
- Blazor
- ASP.NET Core Web API
- Entity Framework Core
- SQL Server
- Azure Blob Storage
Services involved
Integrations
- Email verification, password recovery, ticket alerts, and shared reports through SendGrid
- Azure Blob Storage for photos, QR codes, and payment attachments
FAQ
Questions about NexDesk
Is NexDesk software or an outsourced helpdesk service?
NexDesk is software. Your team runs the helpdesk in the NexDesk admin console, and your clients or employees use a branded portal to submit and follow their requests.
Can NexDesk serve several companies, each with its own portal?
Yes. Companies are grouped under a mother company, users get access per company, and each client company gets its own portal with its logo and name.
How do customers or employees submit and track requests?
In an internal ticketing portal, employees use My Tickets to file a request, incident, problem, complaint, or inquiry with photos and follow it until it's completed, and each ticket goes to the department that owns the issue. In booking mode, customers follow their bookings in My Bookings.
Can customers book services and choose a schedule?
Yes. In booking mode, customers sign up with a +63 mobile number, choose a service, pick a time slot from your operating hours, and upload proof of payment.
What checks does NexDesk apply as a ticket moves along?
Before key status changes, NexDesk checks that the ticket is ready. For example, a resource must be assigned before work starts, and the balance must be settled before the ticket is completed.
Can customers rate the service?
Yes. When a ticket is completed, the requestor can rate the service on a five-point scale.
Is NexDesk web-based?
Yes. The admin console and the customer portal both run in a web browser, and the portal works on phones, so there's no app to install.
More work
See what else we've built
One Cloud ERP
Cooperative management system with a member portal and mobile app
- Web app
- Portal
- Mobile app
4 apps: back office, member portal, client portal, and mobile app
View details
SalarioX Payroll
Philippine payroll, HR, and employee self-service on web and mobile
- Web app
- Portal
- Mobile app
34 built-in payroll, statutory, and HR reports
View details
Unitly
Rental management app for Philippine landlords
- Mobile app
2 languages: English and Filipino
View detailsWant a system like NexDesk, tailor-fit to your business?
Tell us how your organization works. We'll plan, design, and build a system around your processes, and we can host and support it after launch.